Refund Policy

At La Neve, customer satisfaction is important to us. Due to the personal nature of skincare and body care products, we are unable to accept returns or exchanges on opened, used, or tested items.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@lanevebeauty.com. Include your order number and photos of the item so we can review the issue and provide a replacement or refund when appropriate.

To be eligible for a return or replacement, items must be unused, unopened, and in their original packaging.

Please note:

• We do not accept returns on used skincare or body care products.

• Shipping costs are non-refundable.

• Refunds and replacements are issued at the discretion of La Neve after review of the claim.

If you have any questions regarding your order, please contact us at hello@lanevebeauty.com. We are committed to providing excellent customer service and will do our best to make things right.